You may contact us at:
For email inquiries, please allow 24 hours before re-contacting us.
We reserve the right to limit quantities available for sale or sold.
Your properly completed and delivered order form constitutes your offer to purchase the products or services referenced in your order. Your order will be deemed to be accepted only if and when we send a shipping notice email to your email address. That shipping notice email constitutes our acceptance of your order and forms a legally binding contract with K & J Ventures Inc. which owns and operates The Cat Health Store from Vancouver, B.C. Canada.
The total price of your order will be charged to your credit card when the order has been successfully received. If you wish to cancel an order, you may request a cancelation by logging into your account and cancelling your order or by emailing firstname.lastname@example.org. However, we may not receive and process your cancelation request before we accept and ship your order, in which case your cancelation request may not be effective. If for any reason you are not completely satisfied with a product you have purchased, we will gladly give you a full refund (except for some custom-made items described below) or exchange if you return the product by mail to the address noted above within 14 days after you receive it in its original condition (including all packaging, accessories and manuals).
We rely on the information you provide through the checkout process, including registration information (name, shipping and email address), payment information (credit card numbers and expiration dates), and transaction-related information, which must be true, accurate, current and complete. You will be solely responsible and liable for any and all loss, damage, and additional costs that you, we or any other person may incur as a result of your submission of any false, incorrect or incomplete information or your failure to update your registration information and payment information within 30 days of any change.
In-stock orders (excluding special delivery items) normally ship within 3 business days of placing your order. Out-of-stock orders will ship once the item is back in stock. We will send you the shipping notice once the item is back in stock and has been shipped. With some orders, generally custom orders, we send the details of your order to a manufacturer who will then begin production of your item as soon as they are able. We can not guarantee the production and shipping times related to such items, but we will work with you to follow up on your product and ensure it is being produced and shipped as soon as possible.